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FAQ

Service 

What services are available? 

  • Our services include electric motorcycle rental, battery swapping packages, and an application.

Where can I contact for service?

Can I charge the battery at home, and if so, how much does it cost?

  • Currently, Swap & Go only provides battery swapping services at stations. 

How long does it take to swap a battery?

  • Less than 3 minutes  

Can I rent more than 2 batteries, and if so, what are the additional charges?  

  • Currently not available.

What should I do if the battery runs out during the journey?

  • Please contact the call center during business hours from Monday to Friday, 8:30 AM to 7:00 PM.

  • You can also send your location to the Line Official Account: @swapandgo.

 

Electric Motorcycles

Where can I purchase the motorcycles?

  • The e-motorcycles are available for rental directly through Swap & Go.

Does the purchase of a motorcycle include the service fee?

  • Not include. However, motorcycle purchases are currently not open.

  • The price of electric motorcycles using battery swap is lower than chargeable electric motorcycles because there is no need to buy the battery separately.

Which motorcycle brands are compatible?

  • Stallions Dragon  

  • i-motor Vapor 

For more information, please visit here.

Maximum Speed

  • 80-90 km/hr

 

Battery 

What is the range per battery swap?

  • 80-90 kilometers per battery swap.

Battery Specifications 

  • 72 volts 25 Ah (1 battery)

  • 9.8 kilograms per battery

  • GPS tracking system


Battery Swapping Stations

How many battery swapping stations are there?

 

Application

Is the app necessary to open the battery cabinet?

  • Yes, You can see the instructions on how to use the app here. 


Packages

If I subscribe to one account, can I log in from multiple smartphones (Family sharing)?

  • Yes, you can log in from multiple devices, but simultaneous usage is not available.

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