FAQ
Service
What services are available?
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Our services include electric motorcycle rental, battery swapping packages, and an application.
Where can I contact for service?
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Facebook: Swap and Go (For company updates))
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Facebook: Swap and Go Ride (For electric motorcycle updates)
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Instagram: swapandgothailand
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Line Official Account: @swapandgo
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Email: swap&go@pttplc.com
Can I charge the battery at home, and if so, how much does it cost?
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Currently, Swap & Go only provides battery swapping services at stations.
How long does it take to swap a battery?
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Less than 3 minutes
Can I rent more than 2 batteries, and if so, what are the additional charges?
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Currently not available.
What should I do if the battery runs out during the journey?
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Please contact the call center during business hours from Monday to Friday, 8:30 AM to 7:00 PM.
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You can also send your location to the Line Official Account: @swapandgo.
Electric Motorcycles
Where can I purchase the motorcycles?
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The e-motorcycles are available for rental directly through Swap & Go.
Does the purchase of a motorcycle include the service fee?
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Not include. However, motorcycle purchases are currently not open.
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The price of electric motorcycles using battery swap is lower than chargeable electric motorcycles because there is no need to buy the battery separately.
Which motorcycle brands are compatible?
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Stallions Dragon
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i-motor Vapor
For more information, please visit here.
Maximum Speed
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80-90 km/hr
Battery
What is the range per battery swap?
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80-90 kilometers per battery swap.
Battery Specifications
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72 volts 25 Ah (1 battery)
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9.8 kilograms per battery
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GPS tracking system
Battery Swapping Stations
How many battery swapping stations are there?
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You can check the station locations at Swap&Go Station: https://bit.ly/3gKnAhR
Application
Is the app necessary to open the battery cabinet?
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Yes, You can see the instructions on how to use the app here.
Packages
If I subscribe to one account, can I log in from multiple smartphones (Family sharing)?
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Yes, you can log in from multiple devices, but simultaneous usage is not available.